1. The Information Age
2. The Internet and Social Media
3. Digital Communication
4. Online Safety and Security
5. Evaluating Online Information
6. Exam

1. Computer Hardware
2. System Software
3. File Management
4. Application Software, Networking and User Accounts
5. Databases
6. Computer Programming
7. Information Systems
8. Exam

LESSON 1 Common Office Features
1. Getting Started with Office
2. Customizing Views and Options
3. Printing Files
4. Navigating Files
5. Working with Objects
6. Exam

LESSON 2 Microsoft Word
1. Introduction to Word
2. Creating Documents and Using the Clipboard
3. Modifying Fonts
4. Formatting
5. Paragraphs
6. Formatting Pages
7. Editing Documents
8. Inserting Illustrations and Other Elements
9. Creating and Formatting Tables
10. Using Themes, Styles, and Templates
11. Managing References
12. Managing Headers, Footers, and Sections
13. Using Office Collaboration Features
14. Using Macros
15. Exam

LESSON 3 Microsoft Excel
1. Introduction to Excel
2. Creating and Managing Workbooks
3. Organizing and Entering Data
4. Changing Properties and Printing Worksheets
5. Formatting Cells
6. Entering Simple Formulas
7. Using Advanced Functions
8. Displaying Data in Charts
9. Organizing Data in Tables
10. Summarizing Complex Data
11. Exam

LESSON 4 Microsoft PowerPoint
1. Introduction to PowerPoint
2. Creating and Managing Presentations
3. Formatting Textual Content
4. Designing Slides
5. Using the Slide Master
6. Formatting SmartArt and Shapes
7. Formatting Tables and Charts
8. Formatting Pictures and Other Media
9. Applying Animations and Transitions
10. Delivering Presentations
11. Exam

LESSON 5 Microsoft Outlook
1. Introduction to Outlook
2. Sending and Receiving Messages
3. Managing Messages
4. Working with the Calendar
5. Managing Contacts and Groups
6. Exam

1. Introduction to Keyboarding
2. Hand positioning and posture. Track your
3. Speed and accuracy
4. Keyboard exercises

1. Time Management
2. Health & Culture
3. Different Occupational Settings
4. Fundamental Health Care System in Canada
5. Duties & Responsibilities of Medical Office Assistant
6. Overview of law and ethics in a variety of settings
7. Health Information Management
8. Completion of FOIP Online Certification
9. Health Information Act, FOIP Act
10. PIPEDA
11. Responsibilities of Medical Office Assistant
12. Skills & Attributes for Medical Office Assistant
13. Importance of Patient Confidentiality
14. Exam

1. Recognizing anatomical position and identifying bodily directions
2. Recognizing and define terms related to the abdominal cavity and peritoneum
3. Becoming familiar with planes of the body
4. Recognizing divisions and regions of the abdomen, thorax, and peritoneum
5. Describing a location on the body based on descriptive orientation terms
6. Exam

1. Pronounce, spell, and define commonly used prefixes and suffixes related to specific system
2. Anatomy & Physiology of different body systems
3. Naming the different body systems and identify their basic components and functions
4. Terms related to all body systems
5. Diagnostic and laboratory procedures related to diseases of body systems
6. Drug categories related to different body systems
7. Different types of Psychiatry disorders
8. Classification of drugs
9. Exam

1. Unit coordinating Skills
2. Hospital Information System
3. Communication system in Hospitals
4. Apply the principles of order entry in computerized environment
5. Hospital Organizational Structure
6. Transcribing, processing of Medical orders
7. Identify the tools required for order entry
8. Documentation in Hospitals
9. Team members & their roles
10. Hospital Procedures
11. Hospital Emergency codes
12. Various Admission & discharge procedures in hospital
13. Exam

1. Different types of filing Methods
2. Various Scheduling methods used in Medical Clinics
3. Basic Organizational Skills for Medical Office
4. Taking Minutes
5. Different methods of Inventory
6. Inventory Management Skills
7. Exam

1. Banking transactions
2. Payroll procedures
3. Basic Accounting terms
4. Basic Debit/Credit rules
5. Entry of supplier invoices, process them for payment
6. Exam

1. Apply the principles of plain language to the health care settings
2. Screen, triage & manage incoming calls
3. Respond effectively to difficult & angry client
4. Coordinate the use of telephone answering devices and services
5. Business letter Writing, Email, Fax
6. Receiving and sending Faxes
7. Faxed Reports and Scanning
8. Telephone (Skills and Technique, Taking phone messages)
9. Handling incoming and outgoing calls
10. Face to Face communication with clients
11. Dealing with Co workers
12. Effective oral and written communication
13. Exam

1. Basic Health & Safety in Health care
2. Office Ergonomics
3. Occupational Health and Safety
4. Workplace Accidents, Incidents Report and Control
5. Infection and disease control
6. Infection Cycle
7. WHMIS
8. Standard Precautions
9. Personal Protective Equipment used in Health care Setting
10. Exam

1. Introduction to different types of medical instruments in medical clinics
2. Diagnostic kits in medical offices
3. Checking Vital Signs (Temperature, Pulse & Respiration)
4. Measuring Height & Weight
5. Preparation of Examination rooms for procedures
6. Assisting Physician in Physical Examination
7. Autoclaving and sterilization Process
8. Urinalysis
9. Checking vision acuity by using Snellen Chart
10. Exam

1. Accurate transcription of dictated material and records
2. Rules of Transcription of Numbers, Grammar Rules
3. Transcription of H & P Report, Soap Notes, Business Letters
4. Transcribing of various medical reports
5. Exam

1. Claim submission process
2. Information Components of a claim
3. Billing for Uninsured Services
4. Stages of billing cycle
5. Medical reciprocal Billing
6. Out of Province Billing Methods
7. Alberta Health Care Insurance plan
8. WCB Billing Process and documentation
9. Exam

1. Entering patient information in EMR
2. Basic & advanced patient search in EMR
3. Registration of patient
4. Booking patients appointment
5. Medical Billing though EMR
6. Maintaining physicians’ schedules
7. Entering vital signs in EMR
8. Task Management using EMR
9. Laboratory Requisition forms
10. Creating referral letter
11. Creating Lab/ Diagnostic tests requisition
12. Printing of Medical Summary & Records
13. Exam

First aid and CPR – HCP Level Certification

The effective workplace skills are one of the greatest assets for new graduates or people who decided to change their career path. The technical knowledge and skills obtained throughout this course is
important for future employment, but the ability to transition the knowledge into a new working environment is invaluable.

Within this portion of the MOA course, our Career Services Team will facilitate the workshops that will prepare for successful participation in the job search and help students to increase confidence in
communications with potential employers, succeed in marketing their skill set and land the job. Through scheduled individual and group sessions with Career Services students will have an opportunity to share their job-seeking experiences with their peers and gain valuable insights from others. Our Employment Specialists will be accessible to provide continuous support and guidance towards achieving short and long-term employment goals.

Our Career Services Team will consist of seasoned Career Practitioners who will help with the following tasks during the course:

• Build professional branding from creating a dynamic resume to stand-out LinkedIn profile and
  powerful cover letters, as well as writing professional thank-you notes
• Develop strategies in job search to obtain an interview
• Educate about interview process
• Advise on negotiating offers of employment

LESSON 1
1. Labor Market Information
2. Employers’ expectations
3. Self-marketing
4. Hard and Soft Skills

LESSON 2
1. Resume writing
2. Resume formats
3. Resume as a Marketing Tool
4. Applicant Tracking Systems

LESSON 3
1. Organizing and Conducting Your Job Search
2. The Hidden Job Market; Research

LESSON 4
1. Effective Communication Skills
2. Employment Letter
3. Elevator Pitch
4. Job Interview Types
5. Preparation for Job interview

LESSON 5
1. Job Interview Practice
2. Elevator Pitch Practice
3. Resume Review
4. Career Management
5. Job Overview
6. Q & A

MOA Diploma Program is complemented by 100 hours of practicum, provided by Alberta Educational Centre. The first, and default method, is through the school. The school manages the entire practicum process from finding the company to the students’ successful completion of the program. We will actively place the student in a company that gives the students a chance to apply their core and technical competencies to real-life situations in a real-world work environment. The school will be using an in-house recruiting specialist that pairs students with the company that best complements one another.

The second method of practicum involves active student participation in the finding process. If the student already has a company in mind that they aspire to work with, then the school will reach out to the company on the student’s behalf and formally request that our student be placed in the company’s practicum program.

Participants of our practicum program will gain a multifaceted set of skills, being fully equipped to work as a Medical Office Administrator, as well as qualifies Office Administrator in general. Students will be exposed to step-by-step training and certifications, allowing them to build strong fundamentals of Microsoft, followed by knowledge of human anatomy, and best practices for the office workplace. By the time students graduate, they will have practical experience in computer fundamentals, job search for medical office opportunities, and depending on success of their search efforts, have the opportunity to get their first job offer by the end of the program.