LESSON 1 Introduction to computers
1. The Information Age
2. How Computers Work
3. Peripheral Devices
4. Processing and Storage Hardware
5. Operating Systems
6. File Management
7. Application Software
8. Practice Exam

LESSON 2 Networking
1. The Internet
2. Web Browsers
3. Networking Basics
4. Networking Standards and Protocols
5. Application Delivery
6. Practice Exam

LESSON 3 Databases and Programming
1. Databases
2. Interfacing with Databases
3. Introduction to Programming
4. Programming Terms and Concepts
5. Practice Exam

LESSON 4 Information Systems and Security
1. Information Systems
2. Data
3. Threats to Data
4. Security Concepts
5. Personal Data and Device Security
6. Corporate Data Security
7. Practice Exam

LESSON 1 Computing Overview
1. Course Introduction
2. Hardware Basics
3. Windows Basics
4. Linux Basics
5. macOS Basics
6. Practice Exam
7. Exam

LESSON 2 PC Technician Responsibilities
1. Protection and Safety
2. Professionalism
3. Change Management; PC Tools
4. PC Maintenance
5. Troubleshooting Process Overview
6. Practice Exam
7. Exam

LESSON 3 System Components
1. Cases and Form Factors
2. Power Supplies
3. Motherboards and Buses
4. Motherboard Troubleshooting
5. Processors
6. Processor Troubleshooting
7. Memory
8. Memory Installation
9. Memory Troubleshooting
10. BIOS/UEFI
11. Expansion Cards
12. Video; Audio
13. Cooling
14. Practice Exam
15. Exam

LESSON 4 Peripheral Devices
1. Peripheral Devices
2. USB
3. Display Devices
4. Video Troubleshooting
5. Device Driver Management
6. Device Driver Troubleshooting
7. Practice Exam
8. Exam

LESSON 5 Storage
1. Storage Devices
2. SATA
3. Optical Media
4. RAID
5. File Systems
6. File System Creation
7. Storage Management
8. Storage Spaces
9. Disk Optimization
10. Storage Troubleshooting
11. Practice Exam
12. Exam

LESSON 6 Networking
1. Networking Overview;
2. Network Hardware;
3. Networking Media
4. Ethernet; IP Networking
5. IP Configuration
6. IP Version 6
7. Internet Connectivity
8. Network Utilities
9. Network Troubleshooting
10. Practice Exam
11. Exam

LESSON 7 Wireless Networking
1. 802.11 Wireless
2. Infrared, Bluetooth, and NFC
3. SOHO Configuration
4. Internet of Things
5. Wireless Network Troubleshooting
6. Practice Exam
7. Exam

LESSON 8 Printing
1. Printers
2. Printer Configuration
3. Network Printing
4. Printing Management
5. Printer Maintenance
6. Printer Troubleshooting
7. Practice Exam
8. Exam

LESSON 9 Mobile Devices
1. Laptops
2. Laptop Components
3. Laptop Power Management
4. Laptop Troubleshooting
5. Mobile Devices
6. Mobile Device Networking
7. Mobile Device Security
8. Mobile Device Troubleshooting
9. Practice Exam
10. Exam

LESSON 10 System Implementation
1. Component Selection
2. Windows Pre-Installation
3. Windows Installation
4. Post-Installation
5. Virtualization
6. Practice Exam
7. Exam

LESSON 11 File Management
1. Windows File Locations
2. Manage Files on Windows
3. NTFS Permissions
4. Shared Folders
5. Linux File Management
6. Practice Exam
7. Exam

LESSON 12 System Management
1. Windows System Tools
2. Preferences and Settings
3. Performance Monitoring
4. Active Directory
5. Users and Groups
6. Remote Services
7. Windows Application Management
8. Linux Application Management
9. Digital Content Management
10. Updates
11. System Backup
12. System Recovery
13. Virtual Memory
14. Operating System Troubleshooting
15. Windows Boot Errors
16. Practice Exam
17. Exam

LESSON 13 Security
1. Security Best Practices
2. Incident Response
3. Physical Security
4. Social Engineering
5. BIOS/UEFI Security
6. Malware Protection
7. Authentication
8. File Encryption
9. Network Security
10. Firewalls
11. Proxy Servers
12. VPN
13. Security Troubleshooting
14. Practice Exam
15. Exam

LESSON 1 Cloud Concepts
1. Understanding Cloud Computing
2. Benefits of Cloud Computing
3. Economic Benefits
4. Scalability and Elasticity
5. High Availability
6. Fault Tolerance
7. Disaster Recovery
8. Human Resources
9. Financial Models
10. Cloud Computing Models and Responsibilities
11. Software-as-a-Service
12. Infrastructure-as-a-Service
13. Platform-as-a-Service
14. Shared Responsibility
15. Public, Private, and Hybrid Cloud Models
16. Public Cloud
17. Private Cloud
18. Hybrid Cloud
19. Summary
20. Exam Essentials
21. Review Questions

LESSON 2 Azure Core Services
1. Core Azure Architectural Components
2. Geographies and Regions
3. Availability Zones
4. Bringing It All Together
5. Resources and Resource Groups
6. Azure Resource Manager
7. Azure Subscriptions and Billing Scope
8. Azure Subscriptions
9. Azure Billing Accounts
10. Billing Scope
11. Azure Tenants
12. Core Azure Services
13. Virtual Machines
14. Virtual Machine Scale Sets
15. Availability Sets
16. Azure App Service
17. Azure Container Instances
18. Azure Kubernetes Service
19. Windows Virtual Desktop
20. Core Azure Storage
21. Blob Storage
22. Blob Storage Tiers
23. Disk Storage
24. File Storage
25. Storage Accounts
26. Core Data Services
27. Structured and Unstructured Data
28. Azure SQL Database
29. SQL Managed Instance
30. Cosmos DB
31. Azure Database for MySQL
32. Azure Database for PostgreSQL
33. Azure Database Migration Service
34. Microsoft Marketplace
35. Summary
36. Exam Essentials
37. Review Questions

LESSON 3 Azure Core Networking Services
1. Networking Concepts
2. Client-Server and Serverless Computing
3. Network Addressing
4. Domain Name System
5. Routing
6. Virtual Networks
7. Load Balancers
8. VPN Gateway
9. Azure VPN Gateway
10. ExpressRoute
11. Content Delivery Networks
12. Summary
13. Exam Essentials
14. Review Questions

LESSON 4 Security, Compliance, Privacy, and Trust
1. Network Security
2. Defense in Depth
3. Azure Firewall
4. Web Application Firewall
5. Network Security Groups
6. Application Security Groups
7. User-Defined Routes
8. Azure DDoS Protection
9. Authentication and Authorization
10. Azure Active Directory
11. Authentication and Authorization
12. Azure Multifactor Authentication
13. Conditional Access
14. Single Sign-On (SSO)
15. Security Tools and Features
16. Azure Security Center
17. Azure Key Vault
18. Azure Information Protection
19. Azure Advanced Threat Protection
20. Azure Sentinel
21. Azure Dedicated Hosts
22. Azure Governance Methodologies
23. Azure Policies
24. Azure Initiatives
25. Role-Based Access Control
26. Resource Locks
27. Azure Blueprints
28. Microsoft Cloud Adoption Framework for Azure
29. Azure Monitoring and Reporting Options
30. Azure Monitor
31. Azure Service Health
32. Azure Advisor
33. Compliance and Data Protection
34. Standards
35. Industry Compliance Standards and Terms
36. Microsoft Privacy Statement
37. Online Service Terms
38. Data Protection Addendum
39. Trust Center
40. Service Trust Portal
41. Compliance Manager
42. Azure Government
43. Azure China
44. Summary
45. Exam Essentials
46. Review Questions

LESSON 5 Azure Solutions
1. Internet of Things (IoT)
2. Azure IoT Hub
3. Azure IoT Central
4. Azure Sphere
5. Artificial Intelligence
6. Azure Machine Learning
7. Azure Cognitive Services
8. Azure Bot Service
9. Serverless Computing
10. Azure Functions
11. Azure Logic Apps
12. DevOps
13. Azure DevOps Services
14. GitHub and GitHub Actions
15. Azure DevTest Labs
16. Summary
17. Exam Essentials
18. Review Questions

LESSON 6 Azure Pricing, Service Levels, and Lifecycle
1. Purchasing Azure Services
2. Azure Subscriptions
3. Purchasing Services
4. Factors Affecting Cost
5. Billing Zones
6. Planning and Managing Azure Costs
7. TCO Calculator
8. Pricing Calculator
9. Managing and Minimizing Azure Cost
10. Azure Cost Management + Billing
11. Service Level Agreements
12. Composite SLAs
13. Availability Zones
14. Service Lifecycles
15. Preview
16. General Availability
17. Summary
18. Exam Essentials
19. Review Questions

LESSON 7 Creating and Managing Azure Resources
1. Azure Management Tools
2. Azure Portal
3. Azure PowerShell
4. Azure CLI
5. Azure Cloud Shell
6. Azure Mobile App
7. Using ARM Templates
8. Bringing It All Together
9. Creating and Managing Resources
10. Creating a Free Subscription
11. Creating Resource Groups
12. Creating Azure Resources and Services
13. Deleting Resources and Services
14. Summary
15. Exam Essentials
16. Review Questions

LESSON 1 Windows 10 Installation
1. Understanding the Basics
2. Windows 10 Features
3. Windows 10 Architecture
4. Preparing to Install Windows 10
5. Windows 10 Home
6. Windows 10 Pro
7. Windows 10 Enterprise
8. Windows 10 Enterprise E3 and E5
9. Windows 10 Requirements
10. New Install or Upgrade?
11. Disk Partitioning
12. Language and Locale
13. Installing Windows 10
14. Performing a Clean Install of Windows 10
15. Performing an Upgrade to Windows 10
16. Troubleshooting Installation Problems
17. Supporting Multiple-Boot Options
18. Using Windows Activation
19. Understanding Automated Deployment Options
20. An Overview of the Microsoft Deployment Toolkit
21. An Overview of Unattended Installation
22. An Overview of Windows Deployment Services
23. An Overview of the System Preparation Tool and Disk Imaging
24. Overview of the Windows Assessment and Deployment Kit
25. Windows Configuration Designer
26. Summary of Windows 10 Deployment Options
27. Deploying Unattended Installations
28. Using the System Preparation Tool to Prepare an Installation for Imaging
29. Using Windows Configuration Designer to Create a Disk Image
30. Using the Deployment Image Servicing and Management Tool
31. Using Windows System Image Manager to Create Answer Files
32. Windows Update
33. The Update Process
34. Using Windows Update
35. Using Command-Line Options
36. Installing Windows Store Updates
37. Summary
38. Exam Essentials
39. Review Questions

LESSON 2 Configuring Users
1. Understanding User Accounts
2. Account Types
3. Built-In Accounts
4. Local and Domain User Accounts
5. Working with User Accounts
6. Using the Local Users and Groups Utility
7. Using the User Accounts Option in Control Panel
8. Creating New Users
9. Disabling User Accounts
10. Deleting User Accounts
11. Renaming User Accounts
12. Changing a User’s Password
13. Using Windows Hello, Pictures, and Biometrics
14. Using Device Guard
15. Understanding Credential Guard
16. Configuring Device Health Attestation
17. Managing User Properties
18. Managing User Group Membership
19. Setting Up User Profiles, Logon Scripts, and Home Folders
20. Troubleshooting User Account Authentication
21. Managing and Creating Groups
22. Using Built-In Groups
23. Creating Groups
24. Managing Group Membership
25. Deleting Groups
26. Managing Security Using GPOs and LGPOs
27. Understanding the GPO and LGPO Basics
28. Using the Group Policy Result Tool
29. Managing and Applying LGPOs
30. Configuring Local Security Policies
31. Using Account Policies
32. Using Local Policies
33. Configuring User Account Control
34. Privilege Elevation
35. Registry and File Virtualization
36. Understanding Smart Cards
37. Configuring Remote Management
38. Remote Assistance
39. Remote Desktop
40. Enabling PowerShell Remoting
41. Configuring a VPN Connection
42. Transparent Caching
43. Broadband Tethering
44. Using PowerShell
45. Summary
46. Exam Essentials
47. Review Questions

LESSON 3 Managing Data
1. Managing File and Folder Security
2. Folder Options

3. Understanding Dynamic Access Control
4. Securing Access to Files and Folders
5. Determining and Viewing Effective Permissions for NTFS
6. Determining NTFS Permissions for Copied or Moved Files
7. Managing Network Access
8. Creating and Managing Shared Folders
9. Configuring Share Permissions
10. Configuring OneDrive
11. Understanding Hardware Security
12. Using BitLocker Drive Encryption
13. Features of BitLocker
14. Windows 7 vs. Windows 10
15. Using the BitLocker Administration and Monitoring Utility
16. Understanding Smart Cards
17. Summary
18. Exam Essentials
19. Review Questions

LESSON 4 Managing the Windows 10 Environment
1. Managing Windows
2. Manipulating the Desktop Environment
3. Configuring Personalization
4. Using Control Panel
5. Using the Microsoft Management Console
6. Using the System Icon
7. Understanding the Settings Window
8. Using PowerShell
9. Configuring Mobility Options
10. Configuring Offline Files and Synchronization
11. Configuring Power Policies
12. Configuring Windows to Go
13. Managing Windows 10 Services
14. Configuring Internet Browsers
15. Cortana
16. Browser Controls
17. Pinning Sites to the Taskbar
18. Searchable Address Bar
19. Security and Privacy Enhancements
20. Using the Browser’s Compatibility View
21. Using Protected Mode for IE11
22. Using InPrivate Browsing
23. Configuring Windows Internet Explorer 11 Options
24. Summary
25. Exam Essentials
26. Review Questions

LESSON 5 Configuring Security and Devices
1. Understanding Filesystems
2. Filesystem Selection
3. Filesystem Conversion
4. Configuring NTFS
5. Configuring Hardware
6. Understanding Devices
7. Using Device Manager
8. Installing and Updating Device Drivers
9. Driver Signing
10. Managing I/O Devices
11. Configuring Removable Storage Devices
12. Managing Printers
13. Configuring Windows Defender Firewall
14. Understanding the Windows Defender Firewall Basics
15. Windows Defender Firewall with Advanced Security
16. Summary
17. Exam Essentials
18. Review Questions

LESSON 6 Configuring Network Connectivity
1. Understanding the Basics
2. Peer-to-Peer Networks
3. On-site Active Directory Networks
4. Cloud-Based Azure Active Directory
5. Other Microsoft Networking Terms and Roles
6. Configuring NIC Devices
7. Configuring a Network Adapter
8. Troubleshooting a Network Adapter
9. Configuring Wireless NIC Devices
10. Configuring Wi-Fi Direct
11. Understanding TCP/IP
12. Benefits and Features of TCP/IP
13. Basics of IP Addressing and Configuration
14. Using IPv6 Addresses
15. Configuring TCP/IP on Windows 10
16. Testing Your IP Configuration
17. Configuring Windows 10 on a Network
18. Summary
19. Exam Essentials
20. Review Questions

LESSON 7 Configuring Recovery
1. Understanding Recovery
2. Knowing the Startup/Boot Options
3. Starting in Safe Mode
4. Enabling Boot Logging
5. Using Other Startup Setting Options
6. Understanding System Restore
7. Using the System Image Recovery
8. Using the Startup Repair Tool
9. Maintaining Windows 10 with Backup and Restore
10. Creating a Backup
11. Restoring Files from a Backup
12. Recovering Files from OneDrive
13. Using the Wbadmin Command Utility
14. Using Advanced Backup Options
15. Using System Protection
16. Creating Restore Points
17. Restoring Restore Points
18. Cleaning Up Old Restore Points
19. Using the Recycle Bin
20. Monitoring Windows
21. Introducing Performance Monitor
22. Using Other Performance-Monitoring Tools
23. Summary
24. Exam Essentials
25. Review Questions

LESSON 1 Introduction
1. The Microsoft Certification Program
2. How do you become certified on Microsoft 365?
3. Microsoft 365 Certified: Security Administrator Associate
4. Tips for Taking the Microsoft 365 Exams
5. Who should read this book?
6. What’s Inside?
7. What’s Included with the Book
8. Objective Mapping
9. Interactive Online Learning Environment and Test Bank
10. Creating a free test environment
11. How to contact the Editor or the Author
12. Assessment Test & Answers

LESSON 2 Authentication Management
1. MFA
2. SSPR
3. Windows Hello for Business
4. Device Authentication
5. Role-based access control (RBAC)

LESSON 3 Conditional Access
1. Security Defaults
2. Conditional Access Policies
3. Intune & EndPoint Security
4. Privileged Identity Management (PIM)
5. Dynamic Membership

LESSON 4 Identity Protection
1. User risk policies
2. Sign-in risk policies
3. Identity Protection alerts
4. Manual & Automatic response to risk events

LESSON 5 Protect against threats
1. Introduction to threats
2. Protection with Microsoft Defender for Endpoint
3. Remediation with Microsoft Defender for Microsoft 365
4. Document protection
5. Attack Simulation
6. Identity protection with Microsoft Defender for Identity

LESSON 6 Device & Application protection
1. MAM & MDM
2. Microsoft Defender Application Guard
3. Microsoft Defender Application Control
4. Exploit Protection
5. Secure boot
6. Windows Device Encryption
7. Non-Windows Device Encryption
8. Application Protection Policies

LESSON 7 Security Monitoring
1. Azure Sentinel Playbooks
2. Azure Sentinel managing & monitoring
3. Threats rensponse with Azure Sentinel

LESSON 8 Protect Information
1. Introduction to Information Protection
2. Customer Lockbox
3. Data environments and data classification
4. Protect your data with sensitivity labels
5. Data Loss Prevention
6. Data monitoring

LESSON 9 Cloud Application Security
1. Microsoft Cloud App Security
2. Cloud App Catalog
3. App management
4. App connectors
5. Oautyh Apps
6. Cloud App Security Policy & Templates
7. Cloud App Security alerts and reporting

LESSON 10 Security policies
1. Introduction to Security Management
2. Microsoft 365 Security Center
3. Microsoft Secure Score and Reporting
4. Alert Policies
5. Audit management

LESSON 11 Governance & Risk management
1. Introduction to Risk Management
2. Insider risk policies and alerts
3. Communication compliance policies
4. Data Governance reports & dashboards
5. Communication compliance policies
6. GDPR Management
7. Data Subject Requests (DSR)
8. Compliance reporting & assessments

LESSON 12 Incident Response & Digital Forensics
1. eDiscovery & Legal Hold
2. Search tools
3. Cases Management

Integrational Project – 20 hours

The effective workplace skills are one of the greatest assets for new graduates or people who decided to change their career path. The technical knowledge and skills obtained throughout this course is important for future employment, but the ability to transition the knowledge into a new working environment is invaluable.

Within this portion of the IT Professional course, our Career Services Team will facilitate the workshops that will prepare for successful participation in the job search and help students to increase confidence in communications with potential employers, succeed in marketing their skill set and land the job.

Through scheduled individual and group sessions with Career Services students will have an opportunity to share their job-seeking experiences with their peers and gain valuable insights from others. Our Employment Specialists will be accessible to provide continuous support and guidance towards achieving short and long-term employment goals.

Our Career Services Team will consist of seasoned Career Practitioners who will help with the following tasks during the course:

• Build professional branding from creating a dynamic resume to stand-out LinkedIn profile and
  powerful cover letters, as well as writing professional thank-you notes
• Develop strategies in job search to obtain an interview
• Educate about interview process
• Advise on negotiating offers of employment

LESSON 1
1. Labor Market Information
2. Employers’ expectations
3. Self-marketing
4. Hard and Soft Skills

LESSON 2
1. Resume writing
2. Resume formats
3. Resume as a Marketing Tool
4. Applicant Tracking Systems

LESSON 3
1. Organizing and Conducting Your Job Search
2. The Hidden Job Market
3. Research

LESSON 4
1. Effective Communication Skills
2. Employment Letter
3. Elevator Pitch
4. Job Interview Types
5. Preparation for Job interview

LESSON 5
1. Job Interview Practice
2. Elevator Pitch Practice
3. Resume Review
4. Career Management
5. Job Overview
6. Q & A