The complete outline of MOA Level Up, the online upskilling program for current Alberta clinic staff. Weeks 11 and 12 are taught in TELUS CHR. Everything your clinic needs for a grant application is on one page: the program details, all nine modules with hours and cost, and what each one covers.
The facts a grant application asks for.
| Program | MOA Level Up with TELUS CHR |
|---|---|
| Provider | Alberta Educational Centre (AEC), a private career college in Calgary. Phone +1 403 441 2059, contact@myaec.live. 5980 Centre Street S, Calgary, AB |
| Who it's for | Current employees of private Alberta clinics (medical office assistants, front-desk, billing and office staff), to upgrade the skills they use in their present jobs. Not an entry-level program. |
| Length | 12 weeks, 144 instructional hours (12 hours a week) |
| Delivery | Online and instructor-led, with a qualified instructor throughout. Weeks 1 to 10: 6 hours of live online classes and 6 hours of instructor-guided labs each week. Weeks 11 and 12: four live sessions of 3 hours each week. |
| Not counted in the 144 hours | Homework, quizzes and self-study, about 1 to 2 hours a week |
| Practice data | All labs use practice data in demo environments. No real patient information is used. |
| Assessment | A lab each week, checked by the instructor; a 10-question quiz each week (70% to pass); a final hands-on lab in TELUS CHR (80% to pass) |
| To complete | Attend at least 80% of instructional hours (attendance is recorded), submit at least 80% of labs, pass at least 10 of 12 quizzes, and pass the final lab. Trainees who don't meet these requirements don't receive the certificate; one retake of the final lab is allowed. |
| Instructors | Every trainee has access to a qualified instructor throughout. Each instructor has education credentials and experience directly related to the module, intended to meet the CAPG definition of a qualified instructor: relevant experience in at least 4 of the last 10 years, or at least 2 years with a Canadian bachelor's degree (or equivalent) or as a graduate of a college or registered private career college. Instructor names are listed on the quote for each intake. |
| Dates | Start and end dates are set for each intake and written on the employer's quote. Training starts only after the grant application is received and finishes within 52 weeks. |
| Credential | Certificate of completion from AEC. Not a diploma and no credit toward a diploma. |
| Cost | $6,670 per trainee, all-in (tuition, e-books and practice software). Paid once, on the start date. No other fees. Cancellation, refund and replacement terms are written on the quote. |
| Skill categories | Each module shows a suggested CAPG productivity skill category. The employer selects the category in the application, and CAPG decides. |
Nine modules over 12 weeks, in this order.
| Code | Module | Weeks | Hours | Cost |
|---|---|---|---|---|
| MLU-101 | Microsoft 365 Template Building for Clinic Admin | Week 1 | 12 | $555 |
| MLU-102 | Lean Front Office and Patient Flow | Week 2 | 12 | $555 |
| MLU-103 | Clinical Documentation and Medical Terminology for the Front Office | Week 3 | 12 | $555 |
| MLU-104 | Alberta Physician Billing and Diagnostic Coding | Weeks 4 to 6 | 36 | $1,675 |
| MLU-105 | PCPCM and Panel Management | Week 7 | 12 | $555 |
| MLU-106 | Cybersecurity and Health Information Privacy | Week 8 | 12 | $555 |
| MLU-107 | Clinic Compliance for the Front Desk | Week 9 | 12 | $555 |
| MLU-108 | AI Tools for Clinic Admin Work | Week 10 | 12 | $555 |
| MLU-109 | EMR Skills Past Onboarding: TELUS CHR | Weeks 11 and 12 | 24 | $1,110 |
| Total, full program | 12 weeks | 144 | $6,670 |
Modules are offered only as the full 12-week program. Each module is listed with its own hours and cost so the employer can enter it in the grant application.
What each module covers, how it is assessed, and who teaches it.
Suggested skill category: Digital and technological skills · Delivery: online, live classes and instructor-guided labs · Cost per trainee: $555 tuition (includes course materials; no external exams; no other fees)
By the end, trainees can: Build and share reusable Word, Outlook and Excel templates that cut retyping at the front desk.
Lab and assessment: Clinic template kit: build 5 templates the trainee's own clinic can use, with no patient data. Weekly quiz (not counted in hours).
Instructor: IT or office administration diploma, or a Microsoft certification, plus at least 4 years in the last 10 teaching or doing Microsoft 365 office work (2 years with a degree or college diploma).
Suggested skill category: Business processes and operations management · Delivery: online, live classes and instructor-guided labs · Cost per trainee: $555 tuition (includes course materials; no external exams; no other fees)
By the end, trainees can: Map patient flow, measure delays, and plan one practical improvement for their own clinic.
Lab and assessment: Improvement plan: a one-page plan for one front-desk process at the trainee's own clinic. Weekly quiz (not counted in hours).
Instructor: Business or healthcare administration credential, or Lean/Six Sigma training, plus at least 4 years in the last 10 improving clinic or office processes (2 years with a degree or college diploma).
Suggested skill category: Business processes and operations management · Delivery: online, live classes and instructor-guided labs · Cost per trainee: $555 tuition (includes course materials; no external exams; no other fees)
By the end, trainees can: Keep clinic records accurate and complete: read medical terms in charts, lab reports and codes correctly, and follow documentation standards.
Lab and assessment: Terminology audit of 10 practice charts, and correcting 15 practice notes. Weekly quiz (not counted in hours).
Instructor: MOA diploma or a health credential, plus at least 4 years in the last 10 working in an Alberta clinic (2 years with a degree or college diploma).
Suggested skill category: Business processes and operations management · Delivery: online, live classes and instructor-guided labs · Cost per trainee: $1,675 tuition (includes course materials; no external exams; no other fees)
By the end, trainees can: Build clean Alberta claims with correct diagnostic codes, fix rejected claims, and bill WCB, third-party and uninsured services.
Lab and assessment: Lab 4: code and build 20 clean practice claims. Lab 5: fix 20 rejected practice claims. Lab 6: clean a month of practice claims and build a one-page service list for the trainee's clinic. Weekly quiz (not counted in hours).
Instructor: MOA or billing credential, plus at least 4 years in the last 10 submitting Alberta physician claims (2 years with a degree or college diploma).
Suggested skill category: Business processes and operations management · Delivery: online, live classes and instructor-guided labs · Cost per trainee: $555 tuition (includes course materials; no external exams; no other fees)
By the end, trainees can: Keep a patient panel accurate and support the clinic's PCPCM payments.
Lab and assessment: Clean a 600-patient practice panel and produce a monthly panel report. Weekly quiz (not counted in hours).
Instructor: MOA or health administration credential, plus at least 4 years of Alberta clinic billing or panel work in the last 10 (2 years with a degree or college diploma).
Suggested skill category: Digital and technological skills · Delivery: online, live classes and instructor-guided labs · Cost per trainee: $555 tuition (includes course materials; no external exams; no other fees)
By the end, trainees can: Protect clinic systems at the front desk and handle health information under the Health Information Act.
Lab and assessment: Phishing drill and a privacy breach tabletop exercise. Weekly quiz (not counted in hours).
Instructor: CompTIA Security+ or a similar IT security credential, plus at least 4 years in the last 10 in IT or security (2 years with a degree or college diploma).
Suggested skill category: Business processes and operations management · Delivery: online, live classes and instructor-guided labs · Cost per trainee: $555 tuition (includes course materials; no external exams; no other fees)
By the end, trainees can: Apply the standards and rules that touch front-desk work, and check their own clinic against them.
Lab and assessment: Compliance checklist completed for the trainee's own clinic. Weekly quiz (not counted in hours).
Instructor: Relevant credential, plus at least 4 years as a clinic manager, privacy officer or compliance lead in the last 10 (2 years with a degree or college diploma).
Suggested skill category: Digital and technological skills · Delivery: online, live classes and instructor-guided labs · Cost per trainee: $555 tuition (includes course materials; no external exams; no other fees)
By the end, trainees can: Use AI tools for office tasks safely, check the output, and support the clinic's AI privacy rules.
Lab and assessment: A tested clinic prompt library (10 prompts) and a privacy review of a demo AI tool. Weekly quiz (not counted in hours).
Instructor: IT credential with training in AI tools, plus at least 4 years in the last 10 in IT training or support (2 years with a degree or college diploma).
Suggested skill category: Digital and technological skills · Delivery: online, live instructor-led sessions · Cost per trainee: $1,110 tuition (includes course materials; no external exams; no other fees)
By the end, trainees can: Use TELUS CHR past the basics: scheduling, charting, billing, inbox and templates, and run a full clinic day.
Lab and assessment: Final lab: run a morning at a demo clinic with the instructor (schedule, registration, check-in, filing, tasks, billing, recalls). Pass mark 80%.
Instructor: MOA or health administration credential, plus at least 4 years of relevant clinic experience in the last 10 (2 years with a degree or college diploma), including regular use of TELUS CHR. Taught by an AEC instructor, not the software vendor.
The same program is offered with LifeLink in weeks 11 and 12. Same plan, same hours, same cost.
Book a free 20-minute call, or read the steps from first call to grant claim.
