12-week online MOA upskilling for clinic staff

Your front-desk staff are ready for more. Let's get them there.

MOA Level Up is a 12-week online training program for medical office staff already working in Alberta clinics. Enrolling your team is simpler than it looks. In 12 weeks your staff build the skills clinics ask for, while they keep working. Eligible Alberta clinics can apply for the Canada-Alberta Productivity Grant, and we help you every step of the way.

Book a 20-minute call Get the free guides

Example per staff member

$1,670

your clinic's share, once approved

Program, all-in$6,670

Grant reimburses, once approvedup to $5,000

Clinic's shareabout $1,670

For approved applications, the grant reimburses 75% of eligible costs, up to $5,000 per staff member per fiscal year. MOA Level Up is priced so an approved clinic gets the full $5,000 back. Approval is decided by the Government of Alberta. Apply before training starts: training that starts early can't be reimbursed.

12 weeks144 instructional hours

Onlinetrain without leaving the clinic

Liveclasses with a qualified instructor

Certificateof completion

From first call to grant claim in 6 steps

You're never on your own. We prepare the course documents and walk you through each step.

Talk to usWe pick a start date and send a grant-ready quote (each module listed with its cost, as the grant form needs).

Gather documentsOur checklist shows where to find everything.

Apply onlineIn the CAPG portal (the government's online grant application site), 30+ days before the start.

Staff confirmEach person clicks "I confirm" in one email.

Train12 weeks online, while they keep working.

ClaimWe send the documents. You claim within 30 days of the last training day.

One thing to remember: don't start training before your application is received. Training that starts early can't be reimbursed. We'll help you time it right.

Two free guides to make it easy

The 6 steps above, in full detail. Download them, share them with your office manager, and tick things off as you go.

1 page · PDF

How to apply: the detailed 9-step guide

The 6 steps above broken into 9, on one page, showing who does what from the first call to the claim.

Download the 9-step guide (PDF)

3 pages · PDF

Your complete application checklist

Every document and detail you'll need, with tick boxes and links that show where to find each one.

Download the checklist (PDF)

Need the full course outline for your application?Every module with its hours, cost, topics and instructor qualifications, ready for your grant application.

Course outline: TELUS CHR Course outline: LifeLink

Why clinics choose MOA Level Up

Built around the gaps clinics often mention at the front desk.

Alberta billing, done rightThree full weeks on Alberta billing and diagnostic codes, skills that help protect your clinic's revenue.

Software skills past onboardingHands-on training in TELUS CHR or LifeLink (the electronic medical record software your clinic uses), plus Microsoft 365 templates and AI tools for admin work.

A confident, compliant front deskHealth privacy, cybersecurity and clinic compliance, so your team knows what to do and why.

Invest in the team you already have. They know your patients. Now give them the skills to do even more.

Ready to level up your front desk?

Book a free 20-minute call. We'll answer your questions and map out your start date.

Book a 20-minute call

or call +1 403 441 2059 · contact@myaec.live

Grant information is based on the Canada-Alberta Productivity Grant Applicant Guidelines (October 2026) and may change; see alberta.ca/canada-alberta-productivity-grant. The Government of Alberta decides all applications and approval is not guaranteed. The employer applies; AEC can't apply or sign for you. AEC is not affiliated with TELUS Health or LifeLink. Alberta Educational Centre, 5980 Centre Street S, Calgary, AB.