Twelve weeks of practical, live online training for the medical office staff you already have. Billing that gets paid, an EMR used to its full potential, and a safer, more confident front desk, all while your team keeps working.
MOA Level Up updates the skills your staff use every day.
Nine modules over 12 weeks, in this order. Each one ends with a skill your clinic will notice. For hours, cost and topics of every module, see the full course outline for TELUS CHR or LifeLink.
Word letter templates, Outlook email templates and Quick Parts, Excel tracker templates, and mail merge.
Map the front-desk day, cut waste, reduce phone backlog and no-shows, and write clear standard work.
Medical terms and abbreviations, reading lab reports, documentation standards, and consult and referral letters.
Three full weeks on Alberta claims, fee codes, diagnostic codes, and finding and fixing rejected claims.
Keep the patient panel accurate, understand the PCPCM model, and support physician time tracking.
Spot phishing, protect devices and passwords, and learn Health Information Act basics and first steps after a breach.
CPSA standards for the front desk, records retention and release, WCB forms and deadlines, consent and clinic policies.
Use AI tools to draft letters and sort inbox work, with clear rules: no patient data in public tools.
Registration, scheduling, charting, documents, billing, inbox and templates inside the EMR, ending with a hands-on final lab.
Weeks 11 and 12 are taught in the EMR your clinic uses.
Same plan, same skills. Taught by AEC instructors in a demo clinic with practice data only.
Real teaching, built around a working clinic.
See the steps from first call to grant claim, and download our free application guide and checklist.
Tap a question to see the answer.
Staff who already work in a private Alberta clinic: MOAs, front-desk, billing and office staff. It isn't an entry-level program for career changers.
No. Staff receive a certificate of completion from Alberta Educational Centre. The program is upskilling for current staff and doesn't give credit toward a diploma.
About 12 instructional hours a week with a qualified instructor, through live online classes and instructor-guided labs, plus about 1 to 2 hours of homework and quizzes.
You choose: TELUS CHR or LifeLink. Both versions follow the same plan and are taught by AEC instructors in a demo clinic with practice data only. AEC is not affiliated with TELUS Health or LifeLink.
No. One staff member is fine, and several can train together.
Eligible Alberta clinics can apply for the Canada-Alberta Productivity Grant. For approved applications, it reimburses 75% of eligible costs, up to $5,000 per staff member per fiscal year (April to March), so an approved clinic gets the full $5,000 back and pays about $1,670. The employer applies before training starts, and the Government of Alberta decides every application. Our free guides walk you through it.
Never. All labs use practice data in a demo environment.
Book a free 20-minute call. We'll answer your questions and prepare a quote for your grant application.
Book a 20-minute call